I posted previously about having AT&T UVerse installed in my home. I just wanted to followup with more details on the installation process and the home phone service I chose. My package also includes high speed internet and TV aka a triple play phone internet tv bundle. So that certainly adds to the installation time and involvement.
At&t warns that the installation is expected to take 4-6 hours. This is true. My installation took around 4.5 hours. Local cable companies here like Time Warner run commercials criticizing how long it takes ATT to install. My thought is it does take a long time but it is worth it. As long as your house is wired correctly ( my cable company seemed to have done an interesting job running the cable through the basement) and the fiber optics cabinets are close enough to your home, it is not that complicated.
After the installer determines where the phone and cable lines run, he will hookup what they call their Residential Gateway. This is a box that is a combination modem/router, replacing 2 devices in my case. The cable and the phone line connect to this device. When plugged into a working cable jack this enables IP phone for the house. In my case I also had ethernet run to 1 PC and my other PCs are connected wirelessly.
The phone and internet were on and working at that point. On my wired PC I just broughtup Internet Explorer and was prompted to register with ATT. On my wireless internet connections, I simply connected as normal. Meaning I found the wireless network in range and entered the WEP to connect.
One of the things that takes the longest is getting the IP TV service connected and working. Of course this is probably the least involved thing as it's mostly about hooking up the cable box receiver and plugging it in. But since it is all on ip streams, it takes awhile for the box to download? the service. After the Motorola receivers were plugged in they would say something like "downloading service, 36 minutes left." All my TVs were already hooked up to cable and this just used the existing wiring to the new U-verse receivers.
As far as the home phone service, as I stated before my needs are minimal. I just need a working phone line for light usuage. I got the 1000 minute plan, but there is also an unlimited ATT phone service for 10 dollars more per month.
The TV service works great and is much clearer. The only slightly disappointing thing is losing some channels. You gain some but you also losing some depending on your current service. Now, I COULD have gotten a higher level programming package.
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AT&T/Bellsouth WPB FL They are liars, thieves, communists and they suck!!
ReplyDeleteI moved to the apartment next door. Everything was working fine until I found out that the jack in the room that I chose to use for my office was not working. When I called AT&T/Bellsouth, I told them the situation and they told me it would be a $99 charge to make the one call and an $85 charge to re-wire the line for the jack in that room. A woman named Sarah told me that they were going to waive all these charges. She promised me this. I even called several other times over and over and again I was assured that these charges would be waived. Then I received the bill. The bill stated that I owed $305!! $305!! You can just imagine how I felt. I was not expecting these charges as I was told it would all be waived. So now I contacted them again to see what was going on. I was on the phone from 11:30AM-2:30PM. Which they kept transfering me from one dept. to another. What it came down to was that they told me "No matter what they said to you we don't care and you have to pay these charges". A big communist lie! I am now stuck having to pay $305! AT&T/Bellsouth LIED TO ME!!! AT&T SUCKS!!!! Thinking seriously about going to Comcast!! AT&T SUCKS CANAL WATER!! Everybody in their little depts. are liars and thieves! Do not choose AT&T for your service provider. They do not stand by their word!! Again AT&T sucks. EVERYONE OF THEM CAN GO STRAIGHT TO HELL FOR ALL I'M CONCERNED. Aleida - West Palm Beach, FL
att said in my area i cannot have uverse tv and had to have att uverse high speed internet but i could have a landline from att not a uverse phone is this correct
ReplyDeletecan att uverse and uverse high speed internet have to stay connected i cannot go with charter for high speed internet
ReplyDeleteI live in Florida for 6 months of the year, after that I am in new York. Can I just take my ATT box for cable and set them up in new York ?
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