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Monday, June 7, 2010

AT&T Home Phone Customer Service Problems

Today we have yet another negative review on AT&T's home phone service, which is becoming a regular thing around here.  This review posted by an anonymous user, describes the trouble they had trying to move their service after moving.  I personally had some trouble with customer service when I first got the service, as their technician showed up earlier than the time they gave, and then tried to blame us for not being there for the installation.  After threatening to go to another service, the situation was resolved.  Here is our anonymous poster's experience with AT&T customer service:

"I cannot believe the problems that I have had with AT&T. After several minor incidents with AT&T that I looked over, this last one I am not so sure that will be possible with. We recently moved. I called AT&T on the 19th of the month to schedule having my service transferred to my new address. I had them turn off my home phone and DSL on the 28 at my old address and turn on my phone and DSL at my new address the same day. Well by Saturday it still was not on. I spent several hours on the phone being sent from customer service to repair and repair to customer service. Repair tells me that they cannot help me because my phone has not been turned on and that they cannot repair the line until it is. Customer service says that it is on and that it needs repair. Finally someone in customer service tells me that I live on a line where the city I live in recently changed the way it works and that my new number does not match with the side of the line I live on. They tell me that between one and two p.m. on June 1st it will be turned on. They said I should be home in case they need to come in to see if there is an issue but that there should not be. Well at 1:45 p.m. I call because low and behold there still is no phone line. They tell me that they are unable to give me a time frame in which it will be turned on but that by the end of the day it will be on. I have an appointment for between 1 and 2 p.m. on the 2nd just in case it does not work once they turn it on. Well at 7:30 p.m. still no line. I call the repair center because customer service is closed just to see if it is showing as complete, because if it doesn't then repair won't touch it tomorrow because it has not been turned on. Needless to say, they tell me NO, it has not been turned on. Needless to say I will be calling them tomorrow to give them a piece of my mind and letting them know I will be contacting a lawyer if they do not complete their part of our agreement. They have cost me over $500 dollars because they cannot do their jobs and turn my phone and internet on and they are fixing to lose some of their money when I call my lawyer tomorrow if it is not turned on."

Feel free to share your experiences or thoughts in the comments below.

Friday, March 5, 2010

Verizon Fios Reviews Needed

For the past couple of years, we have gathered a diverse collection of AT&T U-Verse reviews.  While we've covered other companies and services, even featuring reviews on services like cable and cellular service, we haven't been able to get much info. on Verizon Fios service, which we believe is regarded as another good service overall.  The main problem with Verizon Fios seems to be that the service isn't available in enough areas yet, well actually it hasn't been since we first heard about it which was at least 4 years ago.  We know Fios offers high speed Internet, cable tv, and of course home phone service, so we're asking any of our readers to contribute your thoughts on Verizon Fios if you have had any experience with any of their services.  If we get enough feedback we will feature a follow up post similar to our coverage of U-Verse service, in which we will feature both the positives and negatives of the Verizon Fios services.  Please leave any reviews or thoughts on the service in the comments below.

Friday, January 22, 2010

Cheap Home Phone Service

Being I was finally able to cancel the horrible Charter Service, I was able to use our free tool here on this site to shop for cheap home phone service, and wanted to report my results here for anyone that is curious on the shopping process.  I entered my information in the boxes above, and right away I got offers from both regular AT&T and U-verse, along with Verizon, and unfortunately Charter.  Well Charter was out right away for obvious reasons, so it was going to be some form of AT&T or Verizon.  We've featured a pretty wide variety of AT&T U-verse reviews, ranging from great to rip off, but I have some friends who have U-verse and I've checked it out before, and I liked what I saw and heard about the service.  I also have high opinions on Verizon service, and use them as my cellular provider.  On the price side of things, Verizon was a bit higher, but I was OK with that fact being I know that their service has been great the past few years.  The one drawback for me was that Verizon Fios TV isn't offered in my area, therefore I couldn't package my Internet/Cable/Home Phone through Verizon, but thankfully U-verse did offer all three services, and on top of that offered a $200 reward card back with their offer.  So AT&T U-verse gets my service, with a great price on bundled service, and $200 back on top of that.  So I can now tell you all first hand, that our free local provider quote tool is the best way to shop for home phone service and even bundling it with other services you may need.